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Shipping FAQ


1.       What are my shipping options?

2.      When will I receive my shipment?

3.       Do you ship products for Next Day delivery?

4.       Can I track my shipment once it has left TriVillage.com's warehouse?

5.       How can I estimate shipping costs before reaching the checkout area?

6.       How do I return an item?

7.       How do I ship products to other countries?



1.       What are my shipping options?

TriVillage.com offers Ground shipment, 2nd Day Air and USPS Priority mail to the 48 contiguous states.Due to exorbitant ups costs to Alaska, American Samoa, Hawaii, Puerto Rico, the U.S. Virgin Islands and Guam, Trivillage ships these orders using usps priority and unfortunately free ground shipping or ground shipping in general does not apply to these locations.  We automatically insure all Ground shipments and 2nd Day Air shipments.  The insurance cost is included in the shipping charge computed during checkout.  These two methods also allow you to track your shipment using the tracking number we provide you via email after we ship your order.  USPS Priority mail is generally the lowest cost option for items weighing less than 2 pounds; however, USPS Priority mail orders cannot be tracked nor insured and the delivery date is not guaranteed.  Next day shipping may also be available depending on product availability.  Please contact our Customer Care representatives by calling 1-866-874-2525 or emailing customerservice@trivillage.com to schedule next day shipping.

 

2.       When will I receive my shipment?

TriVillage.com ships orders received by 10:00am EST by the end of the business day.  If the product you ordered is out of stock, we will make every effort to ship it within 48 hours.  The following in-transit averages can be used after you have received the TriVillage.com email confirming shipment to estimate the arrival of your shipment. 

 

Ground shipments - 5 to 7 business days after shipment

2nd Day Air - 2 business days after shipment

USPS Priority mail - 2 - 3 days after shipment (not guaranteed)

 

3.       Do you ship products for Next Day delivery?

Although we do not offer this option during checkout, we can ship your order Next Day Air if the product is available.  Please contact our Customer Care specialists at 1-866-874-2525 or customerservice@trivillage.com to receive a quote for Next Day Air shipping.

 

4.       Can I track my shipment once it has left TriVillage.com's warehouse?

We send you an email confirming the shipment of your order immediately after the product leaves our warehouse.  This email contains a tracking number you can use to track the location and status of your shipment while it is in the hands of FedEx or UPS.  Online tracking is not available with USPS orders.

 

5.       How can I estimate shipping costs before reaching the checkout area?

Shipping costs can be estimated by aggregating the dimensional weight of the items you will be ordering.  Dimensional weight is a standard measure used throughout the freight industry that considers the amount of space your package will take up on an aircraft in relation to the actual weight of your package. The dimensional weight of each item sold by TriVillage.com is listed on each product page to enable you to estimate shipping costs and enable us to automatically compute actual shipping costs during checkout.  Once you have computed the total dimensional weight of your order, you can estimate your total shipping costs by finding the weight and your preferred shipping method in the shipping rate estimates table.  The actual costs computed when you reach the checkout section will vary from this estimate based on the "ship to" zip code.  Differences may also result from carrier rate changes not reflected in the table.  Please do not use the shipping rate estimates table to estimate shipping costs outside the contiguous United States.  Contact our Customer Care Specialists at 1-305-252-0666 or email at customerservice@trivillage.com to request shipping quotes to other countries as well as Alaska, Hawaii and all US Territories. 

 

6.       How do I return an item?

In order to quickly process your return or exchange we ask that you return the item(s) in the same packaging it was shipped in or similar packaging to the address below.  Be sure to include a copy of your invoice with your return along with an explanation stating why you are not satisfied with the item(s) and your preference for exchange or refund. If you no longer have your invoice, please include your full name, address and order number, if possible.  Please see our Returns and Exchanges Policy.

           

                        TriVillage.com

                        C/O Returns Department

                        12013 SW 129 Court, Unit 3

                        Miami, Florida 33186

 

7.       How do I ship products to other countries?

In order to ship products abroad you must provide us with a complete address and select either "Worldwide Express" shipping, "USPS Global Airmail" (United States Postal Service) shipping, or Latin America Special shipping during checkout.  UPS Worldwide Express guarantees delivery to 215 countries in 2-3 days and can be tracked online using the tracking number TriVillage.com provides you when the order is shipped.  The 2-3 day guarantee associated with this option makes it very expensive.  The second option, USPS Global Airmail, does not guarantee a delivery date but in-transit times generally range from 4-10 days depending on destination and time of year.  USPS Global Airmail shipping costs are generally half the costs of Worldwide Express.  The third option, Latin America Special, is only available to customers in Central America, South America, and Mexico.  This option guarantees deliveries in 2 3 days.  Although we strive to provide you an accurate estimate of shipping costs during checkout, many variables can affect the cost of international shipments.  We will contact you prior to shipping your order if actual shipping costs differ from the estimate provided to you during checkout.  Please email our Customer Care specialists at customerservice@trivillage.com or call us at 1-305-252-0666 if you would like to discuss your international shipping options and to obtain a shipping quote.