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Returns and Exchanges Policy


TriVillage guarantees 100% customer satisfaction with every product we sell.  If you are not fully satisfied with an undamaged and unused item you purchased from us, you may return it within 45 days of the date of purchase to obtain a credit refund or exchange; you decide(1). Simply follow the steps below and we will promptly issue a credit refund or exchange.  If the product you would like to return has a defect that did not become apparent until after use or after 45 days of the purchase date, or the product was damaged during use, please email customer service for a return authorization at customerservice@trivillage.com . 

1.     Pack the item in a good box to insure against damage and return the package via insured USPS Mail or other Parcel Carrier of your choice offering ground service.  TriVillage will refund the actual ground service shipping costs if the return or exchange is due to unused damaged merchandise or mis-shipment.  TriVillage advises that you insure the items for full value against loss or damage during shipment.  TriVillage is not responsible for returned product while in transit.

2.     Include a copy of your invoice with your return along with your name, phone number, an explanation stating why you are not satisfied with the item(s), and your preference for exchange or refund.  If you are exchanging the item and would like to receive the replacement item quickly, simply email customerservice@trivillage.com to request that we process a new order with the information already on file and we will place a new order for you.  We will ship your new item right away and refund your credit card when your return package arrives at our Returns Warehouse.

3.     If you no longer have your invoice, please include your full name or purchaser's name, address and order number, if possible.

4.      Send returns to:

            TriVillage

            12973 SW 112th Street, Unit 191

            Miami, Florida 33186

5.       Keep a record of your shipment until you have received the refund or exchange

 

(1)Unused apparel and wetsuit returns will be accepted only if returned in their original packaging and with original product tags. Returns for Videos and DVDs will be accepted only if unopened in their original packaging.  If the Video or DVD has been opened, it may be exchanged only if the item is defective and only for another of the same Video or DVD.