Help | Miami Store | Team Sponsorships | Contact Us | Toll Free 1-866-874-2525
Swim Gear
Bike Gear
Run Gear
Men's Apparel
Women's Apparel
Clearance


Ordering FAQ


1.       What is the status of my order?

2.       How do I locate a specific item?

3.       How do I know if an item is in stock?

4.       How do I know that my transaction is secure?

5.       Can I change or cancel an order after it has been submitted?

6.       How do I Price Match a product on the Web?

7.       What payment types do you accept?

 

1.       What is the status of my order? 

We send you an email notification when our warehouse ships your order.  If you wish to check on the status of your order prior to shipping, please E-mail Customer Care at customerservice@trivillage.com or call 1-866-874-2525 

2.       How do I locate a specific item? 

If you know the name or item # of a product and want to view it without having to browse our OnLine catalog, you may want to use our ďSearch" feature located on the upper left hand corner of every page of the OnLine Catalog.  You may search by product name (e.g. Orca Predator2), manufacturer name (e.g. Orca) or item number.   

3.       How do I know if an item is in stock?

Out of stock items and item availability are noted in the item availability box found in an itemís detailed information page.  You may order the item even if it is out of stock and we will ship it when it arrives back in stock.  You may also contact us at customerservice@trivillage.com to find out when we anticipate receiving the item. 

4.       How do I know that my transaction is secure?

When you make a purchase, you are required to provide your shipping and billing address, phone number and credit card information. This information is stored in a Yahoo! Database secured using 128-bit SSL encryption. This is the industry standard for encryption over the internet. Sites that use this standard of technology are said to pose an unbeatable feat to hackers.  

5.       Can I change or cancel an order after it has been submitted?

We process most orders within 1 Ė 2 business days after you submit the order.  We will gladly change or cancel your order if you submit the request before the order is shipped.  Requests should be submitted by emailing customerservice@trivillage.com or calling 1-866-874-2525.  

6.       How do I Price Match a product on the Web?

We will match any competitorís catalog/magazine or online price.  Simply enter the item name, match price and the competitorís URL or catalog/magazine name in the Comments section of the checkout page.  We will use this information to promptly adjust your order price.  Please note that in order to match a price, the item must be from the same manufacturer and model year and must still be available for sale.

7.       What payment types do you accept?

We accept American Express, MasterCard, Visa, Discover Card and Paypla. We also accept money orders or personal checks drawn on U.S. funds. If you would like to pay using a money order or personal check, please select Prepay as the payment method during checkout. We will hold your order until the money order or personal check is received and funds have cleared.