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International Orders (Informacion en Español)

Select USPS Global Airmail International Shipping and Take Advantage of Reduced Shipping Rates


International Shipments

Our Miami location enables us to ship to more countries at lower costs than our competitors.  UPS, FedEx and DHL rates from Miami to almost any destination in the world average less than 50% of the rates from other cities in the United States.  Additionally, TriVillage.com has developed relationships with several large national and regional Parcel Carriers in Latin America.  These carriers specialize in shipping to specific countries and are able to ship products from Miami at rates 50% - 75% less than UPS, FedEx and DHL.  National and regional carriers are also often able to obtain customs clearance much faster than UPS, FedEx and DHL because they have a better understanding of changing customs regulations in their countries.  In order to better serve you, we are constantly reevaluating international shipping options.  Please check this page frequently to understand if new options are available to you.

Here are comments from some of our international customers:


Hong Kong
"Very good customer service; extremely patient, friendly and helpful. The order was delivered much quicker than anticipated! The website is very professional and creates a feeling of security when shopping online. Good product variety and selection. Keep up the good work!"


United Kingdom
"I HAVE JUST PUCHASED A TRI-SUIT AND GOGGLES AND WAS CONCERNED ABOUT QUALITY, SIZE ETC. THE HELP I RECEIVED OVER THE INTERNET WAS VERY GOOD AND I AM EXTREMELY PLEASED WITH THE OUTCOME NOW MY GOODS HAVE BEEN DELIVERED."


Japan
"International shipping was no problem. Staff was very helpful and delivery was timely."


United Kingdom
"Overall an excellent level of service. As this was my first international order I was a little aprehensive, but I experienced no problems and this vendor was very helpful. I would buy from them again without hesitation."


Shipping Options  

In order to ship products abroad you must provide us with a complete address and select either "Worldwide Express" shipping, "USPS Global Airmail" (United States Postal Service) shipping, or Latin America Special shipping during checkout.  UPS Worldwide Express guarantees delivery to 215 countries in 2-3 days and can be tracked online using the tracking number TriVillage.com provides you when the order is shipped.  The 2-3 day guarantee associated with this option makes it more expensive.  The second option, USPS Global Airmail, does not guarantee a delivery date but in-transit times generally range from 4-10 days depending on destination and time of year.  USPS International shipping costs are generally half the costs of Worldwide Express.  The third option, Latin America Special, is only available to customers in Central America, South America, and Mexico where TriVillage.com has been able to identify and develop relationships with reliable door to door National and Regional Parcel Carriers with Miami pick-up points.  This option guarantees deliveries in 2 – 3 days and the rates include insurance against loss or damage.  Although we strive to provide you an accurate estimate of shipping costs during checkout, many variables can affect the cost of international shipments.  We will contact you prior to shipping your order if actual shipping costs differ from the estimate provided to you during checkout.  Please email our Customer Care specialists at customerservice@trivillage.com or call us at (international country code) +305-271-1575 if you would like to discuss your international shipping options and to obtain a shipping quote.

Shipping Restrictions

Governments adopt and modify shipping restrictions from time to time.  In order to avoid shipping delays, we recommend you contact your country’s customs department and confirm that no restrictions have been imposed on the importation of the items you intend to order from us.  If we determine that customs restrictions prevent us from shipping your items, we will immediately contact you via e-mail and will issue a 100% refund.

Duties and Taxes

Duties and taxes associated with importing and clearing your items through customs are not included in the shipping costs charged during the checkout process.  These costs are incurred when the Parcel Carrier clears the products through customs on your behalf.  You will be required to reimburse the Parcel Carrier for these costs at the time of delivery to your home or business.  Although we are confident our Parcel Carrier partners understand the importation requirements in all the countries where they operate, government agency actions and decisions may results in shipping delays.  We are not responsible for any costs incurred as a result of these actions or decisions. 

Do You Have Additional Questions?

Please Contact Us at: 

Phone: 1-305-271-1575

Toll Free: 1-866-874-2525

Fax: 1-305-520-0315

Customer Care: customerservice@trivillage.com