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Gift Certificates FAQ


1.     Will I receive acknowledgement for the gift certificate I purchased?

2.     How do I purchase a gift certificate?

3.     What if my order total is less than the value of my gift certificate?

4.     What if my order total is more than the value of my gift certificate?

5.     How do I redeem a gift certificate?

6.     Can I redeem multiple gift certificates on the same order?

7.     When do your gift certificates expire?

8.     Can I exchange my gift certificate for cash?

9.     Can I get a paper gift certificate sent to someone by mail?

10.   How are gift certificates sent?

11.   What is the shipping and handling cost for gift certificates?

12.   When will the recipient receive the gift certificate?

13.   Will I be notified when the gift certificate is sent?

 

1.     Will I receive acknowledgement for the gift certificate I purchased?

Yes.  During the checkout process you have the option to enter your email address to receive a confirmation of your order.   You will receive this email shortly after placing your order.

 

2.     How do I purchase a gift certificate?

You can order a gift certificate through our Web site. A gift certificate can also be purchased over the phone. Click this link to get started: "Gift Certificates"

 

3.     What if my order total is less than the value of my gift certificate?

If you don't use your entire balance, we will save the remaining balance so you can use it toward future purchases. Your gift certificate will remain valid for one year after the date it was originally issued.

 

4.     What if my order total is more than the value of my gift certificate?

If your order total exceeds your gift certificate balance, then you will be prompted for credit card information or another payment method for the difference. 

 

5.     How do I redeem a gift certificate?

At checkout time, simply enter your gift certificate code in the appropriate box.

Make sure that you enter the complete code, starting with the "@" sign.

 

6.     Can I redeem multiple gift certificates on the same order?

Yes.  If you've received more than one gift certificate for TriVillage.com, you can enter all the codes separated by commas. If the amount of the gift certificate covers the cost of your order, you don't need to enter your credit card information. However, if the gift certificate amount doesn't cover your entire order, you will be required to pay the remaining balance by credit card.

 

7.     When do your gift certificates expire?

TriVillage.com gift certificates expire one year after the date they are issued.

 

8.     Can I exchange my gift certificate for cash?

No.  TriVillage.com gift certificates are not redeemable for cash or refund nor transferrable.

 

9.     Can I get a paper gift certificate sent to someone by mail?

Yes. To purchase and send a paper gift certificate, enter the recipientís mailing address in the Comments section appearing below the payment information in the second screen of the checkout process.  Please do not enter the recipientís email address in the field labeled "Enter recipient's e-mail address" found in the first screen of the checkout process if you do not want us to send the gift certificate electronically. Because the field labeled "Enter recipient's e-mail address" is a required field, you should enter your email address in this field to avoid emailing the recipient.

 

10.   How are gift certificates sent?

Electronic gift certificates are sent via email. Paper gift certificates are sent via standard first-class USPS mail.

 

11.   What is the shipping and handling cost for gift certificates?

Standard shipping for Gift Certificates is First Class Mail, which we do not charge for. If you would like to express your paper gift certificate, you can call us at 1-866-874-2525.

 

12.   When will the recipient receive the gift certificate?

Once we verify payment in full, electronic gift certificates are sent within 24 hours. Paper gift certificates may take up to 2 weeks to arrive by mail.

 

13.   Will I be notified when the gift certificate is sent?

Yes. You will receive an email notifying you that the certificate has been emailed or mailed to the recipient.